What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I'm not sure if I understand correctly the issue you're getting, but when you add an image to your form you should get an wizard like this:
I think you are trying to add the image field from the Basic Fields:
Please share us a screenshot when you're adding the field to your form, this guide will help you to upload an image with your post:
The screenshot should be of the web console, these keyboard shortcuts will help you to get the console on Chrome:
Mac: Cmd + Opt + J
Windows: Ctrl + Shift + J
We look forward to your response.