When the form is emailed, the old template is showing up

  • ZindisGroup
    Asked on June 11, 2016 at 8:16 PM

    After the form is emailed,  the standard template is still showing showing up.  It's not showing the data that was changed.  Any idea how to update this?  Thanks,  

    Form:

    https://form.jotform.co/61515845009859

    Tim  

  • Boris
    Replied on June 12, 2016 at 1:39 AM

    I have cloned the form into my account for testing, and upon submitting the cloned form, this is how the email notification appeared:

    When the form is emailed, the old template is showing up Image 1 Screenshot 40

    I have then made changes to the email template on the form, by adding some custom text to it, and emails from subsequent submissions are correctly showing this updated "template":

    When the form is emailed, the old template is showing up Image 2 Screenshot 51

    From what I'm seeing in these tests, changes to the email template seem to be applying correctly. There may have been an issue with saving the form after your changes were made.

    When you are done editing the email notification template, can you please make sure to click on the Save button inside the notification editor, and then once again on the Save button of your form:

    When the form is emailed, the old template is showing up Image 3 Screenshot 62

    Please let us know if your email notification is then correctly saved, or if you experience any further difficulties with this. Thank you.