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  • Profile Image

    When the form is emailed, the old template is showing up

    Asked by twellis22 on June 11, 2016 at 08:16 PM

    After the form is emailed,  the standard template is still showing showing up.  It's not showing the data that was changed.  Any idea how to update this?  Thanks,  

    Form:

    https://form.jotform.co/61515845009859

    Tim  

    Page URL:
    https://form.jotform.co/61515845009859

    template old template showing up JotForm style email notification
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    JotForm Support

    Answered by Boris on June 12, 2016 at 01:39 AM

    I have cloned the form into my account for testing, and upon submitting the cloned form, this is how the email notification appeared:

    I have then made changes to the email template on the form, by adding some custom text to it, and emails from subsequent submissions are correctly showing this updated "template":

    From what I'm seeing in these tests, changes to the email template seem to be applying correctly. There may have been an issue with saving the form after your changes were made.

    When you are done editing the email notification template, can you please make sure to click on the Save button inside the notification editor, and then once again on the Save button of your form:

    Please let us know if your email notification is then correctly saved, or if you experience any further difficulties with this. Thank you.