What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload space is not reset after deleting the submissions

    Asked by quickscribe on June 12, 2016 at 12:25 AM
    we currently have only 2 files, both less than 150MB however it shows that we have used up more than 400MB. This happens a lot when files deleted get deleted but the size doesn't change. This is quite a problem.
    upload space deleted submission account disabled storage space
  • Profile Image
    JotForm Support

    Answered by Kiran on June 12, 2016 at 12:37 AM

    I see that there is an issue with the upload space and I have fixed it from my end. The upload space should be around 15MB for your account.

    Please check and let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by quickscribe on July 20, 2016 at 02:49 PM

    Hello. This has happened again. All submissions have been deleted, however, the form has been disabled due to full storage. 

     

  • Profile Image
    JotForm Support

    Answered by Kiran on July 20, 2016 at 02:54 PM

    We are sorry for the inconvenience this may have caused. I have fixed the upload counter on your account.

    Please check and let us know if you need any further assistance. We will be happy to assist.