Upload space is not reset after deleting the submissions

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    quickscribe
    Asked on June 12, 2016 at 12:25 AM
    we currently have only 2 files, both less than 150MB however it shows that we have used up more than 400MB. This happens a lot when files deleted get deleted but the size doesn't change. This is quite a problem.
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    Kiran
    Answered on June 12, 2016 at 12:37 AM

    I see that there is an issue with the upload space and I have fixed it from my end. The upload space should be around 15MB for your account.

    Please check and let us know if you need any further assistance. We will be happy to assist. 

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    quickscribe
    Answered on July 20, 2016 at 02:49 PM

    Hello. This has happened again. All submissions have been deleted, however, the form has been disabled due to full storage. 

     

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    Kiran
    Answered on July 20, 2016 at 02:54 PM

    We are sorry for the inconvenience this may have caused. I have fixed the upload counter on your account.

    Please check and let us know if you need any further assistance. We will be happy to assist.