What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why when I try to log into my account I get the message that my account is suspended?

    Asked by Dipti Verma  on June 12, 2016 at 11:55 AM
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    JotForm Support

    Answered by Kiran on June 12, 2016 at 12:32 PM

    I see that the JotForm titled "Branding Request" in your account is asking for username and password which is not allowed with JotForm. This has triggered our anti-phishing system to suspend your account.

    It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on Phishing forms.

    I have deleted the guilty fields on your JotForm and activated your account. Please refrain adding such fields to your JotForms to avoid any further suspensions on your account.