What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    to cancel the monthly service but keep it the account open

    Asked by Jose Labrador on March 20, 2012 at 12:34 PM

    I try to cencel teh service because I do not neeedd it until the fall again, but every time I try to cencel the plimus site ask me for a username and password, and always got the same error: Invalid Password or invalid username

    Could you help me on the issue?


    Jose M Labrador

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    Answered by fxr on March 20, 2012 at 02:26 PM

    Hello Jose,

    I have found the subscription associated with the JotForm account 'HSE_EKeane' already canceled. 

    Your forms wont be affected in any way when the downgrade back to 'Free' takes place on the 28th March 2012.


    Please let us know if you have any other concerns.