What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have reached my form submissions limit

    Asked by vaibhav181 on June 13, 2016 at 03:53 AM

    I have reached full capacity of storage submission. if i delete the existing responses can i receive new responses?

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    JotForm Support

    Answered by Chriistian on June 13, 2016 at 05:02 AM

    I checked your account and you have reached the 100 submission limit for your account. Your current submission count is 190. 

     

    Unfortunately, deleting your current submission will not decrease the submission count for your account. You will need to upgrade your account to our Paid Plan to increase your account's submission limit so you can received new submissions or wait for your submission counter to reset back to 0. Submission counter resets every first day of the month. 

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    Answered by vaibhav181 on June 25, 2016 at 03:21 AM

    I have taken a bronze monthly pack of 19$ on june 13. So what happens on july 13? Does my form capacity increase to 2000? Will 19 $ be withdrawn from my account?

     

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    JotForm Support

    Answered by Welvin on June 25, 2016 at 07:52 AM

    Your submissions limit will still be the same. You will be charged for the renewal of the Bronze Plan on July 13th, but your submissions limit will reset on the first day of each month at 00 EST. 

    You can cancel your subscription to stop the auto renewal and set back your account to the Free Plan. Just access our pricing page or your billing page to cancel. Here's a guide: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-back-to-Free-Account

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    Answered by vaibhav181 on June 25, 2016 at 08:17 AM

    If I cancel the autorenewal and choose to follow the free plan from 13 july the submissions which I have already recievedwon't be deleted right?

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    JotForm Support

    Answered by EltonCris on June 25, 2016 at 09:35 AM

    Yes, the most recent 500 submissions you received will not be deleted. I can see that you have a total of 469 submissions stored in your account as of the moment so they will remain intact.

    Note that if you're on a free account, you can only store a total submissions of 500 in your account. If you have surpassed the 500 limit, the older submissions will be deleted and the most recent 500 will be kept. However, you can always download your form submissions data for your local copy. 

    If you have further questions, let us know here.