Hotel Liselund don't receive the mails

  • Profile Image
    Hilleke
    Asked on June 13, 2016 at 05:01 AM

    Hi Jotform,

     

    Hotel Liselund don'r receive the email sent from the two booking forms.

    The email is correct: info@hotelliselund.dk

    Can you help us beause it has allready cost the hotel quite a lot of bookings which they never got.

    Best wishes.

    Bent Hilleke

  • Profile Image
    ashwin_d
    Answered on June 13, 2016 at 06:19 AM

    Hello Bent,

    Upon checking your email address info@hotelliselund.dk, I found that it ended up in our bounce list for following reasons:

    Result: 

    info@hotelliselund.dk is IN 

     the bounce list 

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<450 4.2.0 : Recipient address rejected: Service for hotelliselund.dk is unavailable - try again later (120)>

     

    I have now removed your email address form our bounce list and it should be working fine now. It seems your email server was down for a while and that caused this issue. I would suggest you to test your form again and see if you receive submission email successfully.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    Hilleke
    Answered on June 13, 2016 at 07:45 AM
    Hi Jotform,
    Unfortunately it dos'nt.
    Hotel liselund don't receive the emails sent by Jotform.
    Hope you can help us, because this is not good at all.
    Med venlig hilsen
    Bent Hilleke
    hilleke.com
    Nykingvej 242
    4800 Nyking F.
    www.hilleke.com
    bent@hilleke.dk
    Tlf. 20 21 22 24
    Den 13/06/2016 kl. 12.18 skrev JotForm:
    ...
  • Profile Image
    ashwin_d
    Answered on June 13, 2016 at 09:29 AM

    Hello Bent,

    Your email address is no longer in our bounce list. I also checked our email logs and found that the submission email was sent successfully for the last 3 submission you have received. Please check email logs below:

    [2016-06-13 08:47:42] Submission #341631262311602626 Form #61371961905358 SENT to info@hotelliselund.dk from noreply@jotform.com via AMAZONSES 

    [2016-06-13 07:19:49] Submission #341625988361890708 Form #53472433183353 SENT to info@hotelliselund.dk from noreply@jotform.com via AMAZONSES 

    [2016-06-13 06:59:20] Submission #341624759311701160 Form #53472433183353 SENT to info@hotelliselund.dk from noreply@jotform.com via AMAZONSES 

    I would suggest you to please check your spam folder and see if the emails ended up there. You may also like to speak to your email service provider and ask them to whitelist our domain names to ensure the delivery of emails. Please take a look at the following guide for the list of domain names which needs to be whitelisted:  https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!