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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can we upload our fillable PDF forms?

    Asked by holidayapp on June 13, 2016 at 06:19 AM

    I am trying to upload my fillable pdf forms and received an email back stating that:  

    We're sorry, we were not able to migrate your PDF form to JotForm

     

    pdf forms fillable pdf fillable Fillable PDF forms
  • Profile Image
    JotForm Support

    Answered by liyam on June 13, 2016 at 07:23 AM

    Hello holidayapp,

    I just tried uploading a fillable PDF form, from this link and I was able to upload it properly: http://www.jotform.com/adobe-formscentral-alternative/

    Can you please try again and see if the problem persists?

    Looking forward to your reseponse.

    Thanks. 

  • Profile Image

    Answered by holidayapp on June 13, 2016 at 02:45 PM
    Hello,
    I went in and uploaded again. this is the link I am using to upload:
    http://www.jotform.com/adobe-formscentral-alternative/
    after uploading, I received the following email:
    We Are Importing Your PDF Forms adminmorphew@holidayxpress.net
    Then, i received this email:
    We're sorry, we were not able to migrate your PDF form to JotForm
    Oops, Import Failed!
    Unfortunately, we were not able to complete your PDF Form.
    Contact Us About This
    Simply reply to this email.
    I tried replying to email last night on one and I received an
    undeliverable mail message.
    My PDF form is 9 pages long, so I can not use a standard form (it came
    out to like 50 pages when i set it up as a normal form). I had read
    ...
  • Profile Image

    Answered by Ben on June 13, 2016 at 03:53 PM

    Could you please tell us what is the email that you have replied back to?

    That will allow us to see what happens on that side.

    In regards to the PDFs, it seems that your PDFs are too complex - in such cases, the import can not be made and I would suggest creating an online form instead (which you could turn into fillable PDF later on if you prefer that).

  • Profile Image

    Answered by holidayapp on June 13, 2016 at 04:45 PM
    Hi Ben,
    I can't make this into a usual type of webform. I did it already and it
    came out to like 50 pages or something. It's still in my account, but
    the client will not use it. They want the 9 page pdf.
    if this pdf if too complicated, do you have any suggestions of what else
    I can do to get a better delivery system going on it. I have a version
    of it with a send button at the bottom, but that doesn't even send from
    my computer, it only works from my phone. So I want to find a solution
    for them that submits the forms to them by email or whatever. I'd
    appreciate any ideas you know of.
    When I tried to upload, I received one email that told me it was
    uploading. then another email that told me it failed and I could reply
    to that email. that email reply address was: pdf@jotform.com
    Thanks!
    -AM
    ...
  • Profile Image
    JotForm Support

    Answered by david on June 13, 2016 at 06:11 PM

    Fillable PDF's exported from JotForm should be fillable on most devices.  On Mac or PC desktop, I would recommend using Adobe Acrobat to view/fill the form.  Submitting a fillable PDF should trigger the associated notification emails:

    http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator