What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form shows over quota

    Asked by SAGUTTER on June 13, 2016 at 07:33 AM

    Please could you check, the form on our website www.sa-gutters.co.za shows "FORM OVER QUOTA" but for this month, June we have only receive about 9 submissions. I would be highly appreciated if you could reply to webmaster@sa-gutter.co.za in order for us to resolve this issue as at present our clients cannot contact us.

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    Page URL:
    www.sa-gutter.co.za

    Screenshot
    shows Submissions form over quota check www
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 13, 2016 at 09:43 AM

    Hello SAGUTTER,

    Upon checking your account, I found that it is over quota as you have received 1266 form views. Please be noted that in JotForm free account you can only receive 1000 form views and since you have exceeded this limit that is the reason why your account is over quota.

    One way to solve this issue is to upgrade your account to any desired plan which will give you higher form vies limit. You may like to take a look our pricing page for more information on available plans and its limits:  http://www.jotform.com/pricing

    Alternatively we can also offer you two other possible options as well:

    #1. We can double the current form view limits of your account. You can have a total of 2,000 monthly form views on your account.

    #2. We can completely remove the form view limits, but you will have to agree to add footer with the JotForm's logo on all of your forms. Showing the JotForm logo is completely optional and you can any time enable/disable it form your account setting page. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us which solution suits you best and we will do the needful.

    We will wait for your response.

    Thank you!