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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions not visible for sub-user

    Asked by RHemery on June 13, 2016 at 08:22 AM

    I created a sub-user called nmansell

    However, although they can edit forms fine, when they go on submissions all they see is the Submission date and none of the other submission data, e.g. forename, surname etc.

     

    Could you help?

    Thanks

    Rich

    Page URL:
    https://eu.jotform.com/submissions/61603171419955

    Submissions not visible sub-user sub
  • Profile Image

    Answered by victor on June 13, 2016 at 10:11 AM

    When reviewing your account, I noticed that you are in Europe but not using our Europe DataCenter. We recommend using our data center to all our customer in Europe. Please read our blog for more details on our Europe Data center

    EU Safe Forms Our Solution to the EU Safe Harbor Invalidation

    This is also the reason your sub-user is not able to view the submission. He currently has this enabled.

    Once you enable this, your sub-user will be able to view the submissions.