What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is not working. It says that the form has been disabled.

    Asked by vitrinity on June 13, 2016 at 09:51 AM

    My form is not working. It says that the form has been disabled. This is the second time this has happened. Once before it went live and now again. 

    Page URL:
    https://form.jotform.com/61576357220152

    and form is not working
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    JotForm Support

    Answered by BJoanna on June 13, 2016 at 11:25 AM

    Your form is disabled again for same reason as last time. Inside of the form http://www.jotform.us/form/61628079045156  you have fields that collect credit card information and that is against JotForm Terms of use.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I have removed those fields from your form. Please do not create forms that are against our terms of use, or your account will be suspended again. 

    I would also suggest you to change title of that form. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:

    http://www.jotform.com/help/47-Order-Form-Basics 

    http://apps.jotform.com/category/payment_processing 

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Hope this will help. Let us know if you need further assistance.