What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Encryption form and submission page: Date format is not respected in the submission page

    Asked by owazestr on June 13, 2016 at 09:56 AM

    I have a form with a date field on it (image attached).  I have selected a date format of mmddyyyy with a separator of /.  The form looks good and works well, the problem is with the date format in submitted data.  If the form responses are encrypted, when decrypted the date format is ddmmyyyy with a separator of - (also in attached image).  If I turn off encryption, submit a response and view it, my selected date format and separator are displayed when viewing the submission (also in attached image).  

    Is there a way to get looks submissions to honor my selected date format and separator?

     

    Thank you

    Screenshot
    Submissions format OR date field problem encryption
  • Profile Image

    Answered by victor on June 13, 2016 at 11:57 AM

    Sorry for the inconvenience. I have just created a small encrypted form and tested the date field. As you indicated, when open the submission page. The date is not in the correct format that was selected when creating the form. It is always displayed in the format dd-mm-yyyy.

    When the form is not encrypted the date in the submission is displayed with the format selected.

    I have created a ticket for our back end team, so they can review it and fix the problem.

  • Profile Image

    Answered by victor on June 15, 2016 at 11:35 AM

    Glad to inform that this has just been fixed by our team. When opening the submission page you should see the dates in the format that was selected when creating the form.

    Can you please try and see that everything is working as you like. We will await for your response.

  • Profile Image

    Answered by owazestr on June 16, 2016 at 11:13 AM

    The fix looks good, even for existing submissions!  Thank you for getting it corrected so quickly!

  • Profile Image
    JotForm Support

    Answered by Charlie on June 16, 2016 at 12:48 PM

    Thank you for updating us. Glad to hear everything is working on your end now.

    Should you need our assistance again, please do feel free to visit us here in the forum.