Email Notifications

  • Profile Image
    borczdixon
    Asked on March 20, 2012 at 04:26 PM

    I recently had a contact form in use on a client's site and was told that one of the users in the notification list never received a single email from the form.  

    All the submissions were there in the system - but the client tells me that they never received anything. 

    I was also on the list and received each one - so no problem there. 

    It concerns me that there's a chance a client won't receive notifications and there's no way for me to know if an email has failed. 

    I realize there are a myriad of possibilities here including SPAM filters - but I wish there were a way to be notified if a notification email gets bounced.  For many clients - these notifications are critical to business.  

    I have since taken this form down and replaced it with a hand-coded form to be sure everything goes through - the jot form is at 

    http://www.jotform.com/form/13531042941

    Thanks for your consideration. 

  • Profile Image
    gori-mathew
    Answered on March 20, 2012 at 04:49 PM

    Hello

    For your notification problem, can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test? If this doesn't work please do let us know.


    Please also ask your ISP/Web host to  whitelist these Ips ;

    http://jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this helps, kindly lets know if doesnt work out!

    Thanks