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    Email Notifications

    Asked by borczdixon on March 20, 2012 at 04:26 PM

    I recently had a contact form in use on a client's site and was told that one of the users in the notification list never received a single email from the form.  

    All the submissions were there in the system - but the client tells me that they never received anything. 

    I was also on the list and received each one - so no problem there. 

    It concerns me that there's a chance a client won't receive notifications and there's no way for me to know if an email has failed. 

    I realize there are a myriad of possibilities here including SPAM filters - but I wish there were a way to be notified if a notification email gets bounced.  For many clients - these notifications are critical to business.  

    I have since taken this form down and replaced it with a hand-coded form to be sure everything goes through - the jot form is at 


    Thanks for your consideration. 

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    Answered by gori-mathew on March 20, 2012 at 04:49 PM


    For your notification problem, can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test? If this doesn't work please do let us know.

    Please also ask your ISP/Web host to  whitelist these Ips ;


    Hope this helps, kindly lets know if doesnt work out!