- borczdixonAsked on March 20, 2012 at 04:26 PM
I recently had a contact form in use on a client's site and was told that one of the users in the notification list never received a single email from the form.
All the submissions were there in the system - but the client tells me that they never received anything.
I was also on the list and received each one - so no problem there.
It concerns me that there's a chance a client won't receive notifications and there's no way for me to know if an email has failed.
I realize there are a myriad of possibilities here including SPAM filters - but I wish there were a way to be notified if a notification email gets bounced. For many clients - these notifications are critical to business.
I have since taken this form down and replaced it with a hand-coded form to be sure everything goes through - the jot form is at
Thanks for your consideration.
- gori-mathewAnswered on March 20, 2012 at 04:49 PM
For your notification problem, can you please try to change your Sender Name to JotForm, and your Sender-Email to firstname.lastname@example.org and then do a test? If this doesn't work please do let us know.
Please also ask your ISP/Web host to whitelist these Ips ;
Hope this helps, kindly lets know if doesnt work out!