What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notifications

    Asked by borczdixon on March 20, 2012 at 04:26 PM

    I recently had a contact form in use on a client's site and was told that one of the users in the notification list never received a single email from the form.  

    All the submissions were there in the system - but the client tells me that they never received anything. 

    I was also on the list and received each one - so no problem there. 

    It concerns me that there's a chance a client won't receive notifications and there's no way for me to know if an email has failed. 

    I realize there are a myriad of possibilities here including SPAM filters - but I wish there were a way to be notified if a notification email gets bounced.  For many clients - these notifications are critical to business.  

    I have since taken this form down and replaced it with a hand-coded form to be sure everything goes through - the jot form is at 

    http://www.jotform.com/form/13531042941

    Thanks for your consideration. 

  • Profile Image

    Answered by gori-mathew on March 20, 2012 at 04:49 PM

    Hello

    For your notification problem, can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test? If this doesn't work please do let us know.


    Please also ask your ISP/Web host to  whitelist these Ips ;

    http://jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this helps, kindly lets know if doesnt work out!

    Thanks