What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not getting emails from jot forms

    Asked by enviro on June 13, 2016 at 01:59 PM

    Our company is only recieving some of the emails from submitted jot forms. I have checked our email and spam servers and we are not blocking them in any way so it appears to be something on your end.  Is there an issue with your company right now? I just submitted a test email from this url http://www.brewcave.com/products and it shows on our jot form interface but the email alerting us of it did not send out.

    Page URL:

  • Profile Image

    Answered by Ben on June 13, 2016 at 03:44 PM

    I took a look at the form on that page: http://www.jotformpro.com/form/42034172336951 and I see that there was a test email sent from the same. It is good to point out however that test emails go to the email associated with the account - never to the emails set up in the email template being tested (unless they are the same).

    Checking out the email used on your form, it seems that that specific email was failing until today when it was removed from bounce list.

    As such please do let us know if it happens again by any chance and we will look into it.