What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issues with form on mobile device

    Asked by myzipcard on June 13, 2016 at 02:31 PM

    My forms do not display properly on mobile devices (phones). They are fine on tablets. I have enabled the form to be responsive in the form designer and even added the mobile responsive widget, but no luck.

    Also, a second issue which I already asked a question about earlier, but I never received a response:

    How do I disable the hover effect for the text on the submit button for my forms? Right now the color of the text is changing and I want to remove that and keep the same color for consistency.



    Page URL:

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    Answered by victor on June 13, 2016 at 03:45 PM

    I have just tested your form and was able to view the form properly from my personal Android device and a phone emulator.

    If you are still having problems viewing the form in your site, please let us know and we will be glad to help.


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    Answered by victor on June 13, 2016 at 03:47 PM

    I forgot to mention that your other question was already answered by my colleague.


    If you are still having problems please let us know.

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    Answered by myzipcard on June 16, 2016 at 09:26 AM

    Thanks, but that's not the form I'm referring to. The one you tested it's not a JotForm form. I am referring to the "Sign Up" button at the top of the page. The button will open up the JotForm form I'm having issues with. Here is a screenshot of what the form looks like when I click "Sign Up".


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    JotForm Support

    Answered by BDAVID on June 16, 2016 at 12:00 PM

    Unfortunately, the Lightbox embedding method is not optimized to be mobile responsive. 

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    Answered by myzipcard on June 16, 2016 at 12:28 PM

    Got it. Thanks.