What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hide Empty Fields on Emails: Does not hide unfilled Inventory widget fields

    Asked by becshall73 on June 13, 2016 at 03:42 PM

    Can we show only populated inventory fields on Thank you page and email 

    Hi,

    I am using the inventory widget (lots of times) on my form.  I would like to be able to show the contents of the inventory widgets on the Thank you page and email, BUT ONLY IF the user has populated the widget with a value.  Is there any way to apply conditional logic to the Thank you page or email?  Or an alternative approach?

     

    Thanks very much.

    Page URL:
    https://form.jotformeu.com/61612878457365

    empty fields inventory widget hide empty
  • Profile Image
    JotForm Support

    Answered by Mike on June 13, 2016 at 05:31 PM

    According to my tests this is not possible to hide empty inventory widget fields from emails and form thank you pages. 

    You might consider adding a Preview Before Submit widget to the form to provide form users with a preview page. This way the form users will be able to see the form summary before submission. 'Include Empty Inputs' set to 'No' will hide empty fields including the inventory widgets.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by becshall73 on June 14, 2016 at 07:30 AM

    Hi,

    Can you think of any other way that I can achieve the following:

    - Allow users to select more than 1 ticket for a timeslot  (There are a limited number of tickets for each timeslot)

    - Calculate the total number of tickets and cost

    - Only display on the confirmation page and email the timeslot that has been selected, plus number of tickets.

     

    Ideally I would allow users to select more than 1 timeslot, but it's okay if they can only do one (but must still be able to select several tickets for the timeslot, but not more than the limit).

     

    Thanks!

     

  • Profile Image
    JotForm Support

    Answered by liyam on June 14, 2016 at 09:34 AM

    Hello becshall73,

    I'm not sure I fully understand your concern since upon checking your form, I see that you have tickets for different time slots, which gives you a way to select more than 1 ticket per time slot. It also calculates the total number of tickets cost.

    Regarding the setting of the confirmation page, you can refer to the answer provided by Mike above.

    But for displaying on the confirmation page and email the timeslot that has been selected, you can try doing the following steps:

    1. Edit your form by following this link: https://www.jotform.com//?formID=61612878457365&old

    Take note that this link above has an additional parameter '&old'

    2. Next, click Preferences

    3. Click the Advanced Settings tab, on Hide Empty Fields on Emails, click it to make it become a dropdown and select Enabled 

    4. Click the Close Settings button

    5. Save your form

     

  • Profile Image

    Answered by becshall73 on June 14, 2016 at 12:12 PM

    Thanks for the suggestion, but that doesn't really solve my problem.

    The issue I have is that I only want to display a timeslot on the confirmation and email IF the user has selected it.

    What I get at the moment is:

     

    I only want to display the time slot that has a non-zero value against it.

  • Profile Image
    JotForm Support

    Answered by liyam on June 14, 2016 at 01:40 PM

    Hello,

    I see that you have an email alert that is edited. Please be reminded that when email alerts are edited, the hide empty fields on email alerts will not work. 

    For you to be able to see the difference, I have made changes on your form by adding a new email email notification (notification 2) without changing anything in the content. You can do a test submission and see the difference between your first notification email and the 2nd one.

    Please do get back to us should you have questions.

    Thanks.

  • Profile Image

    Answered by becshall73 on June 14, 2016 at 03:36 PM

    Ok, thank you.

    But I can see that the Bungee Trampoline slots don't show up because I haven't selected them, but why do all the Waterzorb ones, even when I have only selected one of them?

    Thanks.

  • Profile Image
    JotForm Support

    Answered by Mike on June 14, 2016 at 05:27 PM

    It appears that once the widget is loaded (when you click on the form collapse element to open it), it will always have a default 0 value populated in the email. I have attached a ticket to this thread to see if this issue can be fixed at some point.

    We do not have any ETA for when it can be fixed, but we will let you know if we have any updates.