What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't I import a Fillable PDF form?

    Asked by SmartChoiceSolutions on June 13, 2016 at 05:22 PM

    JotForm's Fillable PDF Form Creator

    I uploaded 2 forms to be created over 2 weeks ago. I have not seen anything back?

    Page URL:
    www.homesmartinsuranceservices.com

    pdf forms a form creator JotForm style size
  • Profile Image
    JotForm Support

    Answered by Nik_C on June 13, 2016 at 07:09 PM

    I tried uploading PDF form to the Fillable PDF form creator and I haven't been able to reproduce the issue you are experiencing.

    Could you please try reuploading the pdf forms again? You could also share the PDF forms which you tried to convert with us and we can then test if there is some issue with the PDF document you tried converting.

    You could also check your email's  junk/spam folders for the email of import completition.

    We'll await your response.

  • Profile Image

    Answered by SmartChoiceSolutions on June 13, 2016 at 07:45 PM
    see attached for the forms I tried to upload I did check my spam folder previously, but did not see anything
    Brian McFedries858-405-5094
     
      
    ...
  • Profile Image

    Answered by SmartChoiceSolutions on June 13, 2016 at 07:45 PM
    I uploaded again , but this time I received a message 
    |
    |
    Oops, Import Failed!
     Unfortunately, we were not able
    to complete your PDF Form. |   |
    |
    |   |
    |   |
    |
    |   | Contact Us About ThisSimply reply to this email. |
    |
     
    Brian McFedries858-405-5094Home Smart Realty WestCal Bre lic # 01738952Home Smart Realty West Lic #01905908Home Smart Insurance ServicesDOI lic # 0d48832
     
      
    ...
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    JotForm Support

    Answered by Chriistian on June 13, 2016 at 10:02 PM

    Apologies for the inconvenience. I tried uploading a pdf form on my end and I was unable to replicate your issue. I was able to submit it successfully.

    Unfortunately the pdf file you have attached cannot be seen on the forum. Can you please upload the pdf file in a file storage service such as dropbox or google drive, then share the link to the pdf here so we can check the file. I will be waiting for your response.

  • Profile Image

    Answered by SmartChoiceSolutions on June 14, 2016 at 11:46 AM
    Not sure what you are asking ,but here is a google drive link
    https://drive.google.com/drive/my-drive?ths=true
     
    Brian McFedries858-405-5094Home Smart Realty WestCal Bre lic # 01738952Home Smart Realty West Lic #01905908Home Smart Insurance ServicesDOI lic # 0d48832
     
      
    ...
  • Profile Image

    Answered by SmartChoiceSolutions on June 14, 2016 at 11:46 AM
    here is a pdf link
    http://media.wix.com/ugd/5628b8_fb63b428145d4c94a655aab4e8e35a23.pdf
     
    Brian McFedries858-405-5094Home Smart Realty WestCal Bre lic # 01738952Home Smart Realty West Lic #01905908Home Smart Insurance ServicesDOI lic # 0d48832
     
      
    ...
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    JotForm Support

    Answered by ashwin_d on June 14, 2016 at 01:42 PM

    Hello Brian,

    I did try to import your PDF form and I am able to replicate the issue you are having. I was able to successfully upload PDF file but then immediately received an email saying import failed. Please check the screenshot below:

    It seems the PDF form you are trying to upload id not a fillable PDF and that is the reason it is getting failed. 

    Do you want us to help you create a similar form? DO get back to us and we will surely help you.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by SmartChoiceSolutions on June 14, 2016 at 02:45 PM
    if you could help me re-create the form that would be great 
    Brian McFedries858-405-5094Home Smart Realty WestCal Bre lic # 01738952Home Smart Realty West Lic #01905908Home Smart Insurance ServicesDOI lic # 0d48832
     
      
    ...
  • Profile Image
    JotForm Support

    Answered by david on June 14, 2016 at 05:00 PM

    I did the first section of your form, however, due to our current support request load, I am not able to do the entire form.  This should be enough to get you started:

    https://form.jotform.com/61656906561967

    You can clone the form to your account if you would like:

    https://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    Most of the rest of the fields should be simple radio button, textbox or other standard form fields.  The first page should be mostly included already.