- khalidroaAsked on June 13, 2016 at 05:27 PMHello we have a problem in the calculation error was to participate in the storage plan and pay $ 50 now I want to move on to the Bronze Plan $ 19 and recover the rest
- JotForm SupportKiranAnswered on June 13, 2016 at 06:46 PM
As per your request, we have cancelled the Storage plan and processed the refund. Please allow 5 to 7 business days to reflect the refund amount in your account statement.
Your account is now set to the Free subscription from Storage plan. You may now upgrade your account again to Bronze.
- khalidroaAnswered on June 14, 2016 at 10:00 AM
Thank you so much ,We upgraded to the bronze plan
- JotForm SupportKiranAnswered on June 14, 2016 at 11:42 AM
I have checked your account now and see that it is still holding Free subscription at the moment. Could you check if the payment went through and if you provide us with the reference number received on your email so that we can check it at our end as well.
- khalidroaAnswered on June 14, 2016 at 11:47 AM
Hello I mean that he will be booked bronze plan soon
- khalidroaAnswered on June 14, 2016 at 11:52 AM
Technical support is excellent thank you so much
- JotForm SupportKiranAnswered on June 14, 2016 at 01:05 PM
Oh! Okay. I just thought that you have already upgraded your account. We thank you for your kind words. Do let us know if you need any further assistance with your JotForms. We will be happy to assist.