How to enable an email autoresponder on web form

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    Asked on June 13, 2016 at 06:02 PM

    I have sent an email weeks ago with no response.


    I need to change the way my JOT forms are emailed to me once someone fills it out.  What I want is 1 copy to go to me and 1 copy to go back to them.  Right now I have 2 copies going to me and none to them.  Please help!

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    Answered on June 13, 2016 at 07:44 PM

    I think that we have not received your email for some reason.

    To fix the issue with the email alerts, please remove the second Email Notification on form(s).

    Then, add an Autoresponder to the form(s).

    Related guide:

    Creating a Form Autoresponder

    If you need any further assistance, please let us know. We will be happy to help.