What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to enable an email autoresponder on web form

    Asked by rachelyellin on June 13, 2016 at 06:02 PM

    I have sent an email weeks ago with no response.

     

    I need to change the way my JOT forms are emailed to me once someone fills it out.  What I want is 1 copy to go to me and 1 copy to go back to them.  Right now I have 2 copies going to me and none to them.  Please help!

    email autoresponder form autoresponder
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    JotForm Support

    Answered by Mike on June 13, 2016 at 07:44 PM

    I think that we have not received your email for some reason.

    To fix the issue with the email alerts, please remove the second Email Notification on form(s).

    Then, add an Autoresponder to the form(s).

    Related guide:

    Creating a Form Autoresponder

    If you need any further assistance, please let us know. We will be happy to help.