What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If I understand correctly, you are referring to the setup fee under "Additional Options" of the payment wizard? I would like to inform you that the setup fee will depend on your own pricing. You can setup the first payment of your subscription to have a regular fee plus a setup fee if you choose to have one.
If you do not want to charge a setup fee, then you may simply enter the regular price in the first payment field of the payment wizard.