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    Submissions count not updated after deleting

    Asked by awcthailand on June 14, 2016 at 05:24 AM

    I recently deleted a bunch of submissions from many of my forms. But some of them are not showing an updated count. For instance, the form referenced below has only 3 submissions left but my count shows 111.

    How do these submissions get purged and the count corrected?

    Page URL:

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    JotForm Support

    Answered by Chriistian on June 14, 2016 at 08:03 AM

    I was able to see what you are reporting. The submission count displayed in My Forms is 111 submission.

    However, when you go to the submission page, the submission count is only 3.


    I have now fixed the issue. The submission count for your form is now 3.

    Do let us know if you need further assistance.