Submissions count not updated after deleting

  • awcthailand
    Asked on June 14, 2016 at 5:24 AM

    I recently deleted a bunch of submissions from many of my forms. But some of them are not showing an updated count. For instance, the form referenced below has only 3 submissions left but my count shows 111.

    How do these submissions get purged and the count corrected?

  • Chriistian Jotform Support
    Replied on June 14, 2016 at 8:03 AM

    I was able to see what you are reporting. The submission count displayed in My Forms is 111 submission.

    Submissions count not updated after deleting Image 1 Screenshot 40

    However, when you go to the submission page, the submission count is only 3.

    Submissions count not updated after deleting Image 2 Screenshot 51

     

    I have now fixed the issue. The submission count for your form is now 3.

    Submissions count not updated after deleting Image 3 Screenshot 62


    Do let us know if you need further assistance.
    Regards.