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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not able to submit form. Submit button please wait message

    Asked by kndavis2 on June 14, 2016 at 05:36 AM

    Hello, 

    I am having some trouble with my forms. I filled them out myself and when I click submit, the button changes to "Please Wait", but the page isn't loading or doing anything. Some people have told me they've filled out the forms and I don't know if they received a confirmation message, but I haven't received any submissions. Please help!

     

    Kelli

     

    p.s. there are two forms, the same but in english and spanish

    English: https://form.jotformeu.com/61635923347359

    Spanish: https://form.jotformeu.com/61642991631358

    Page URL:
    https://form.jotformeu.com/61635923347359

    Screenshot
    Submissions receiving please wait
  • Profile Image
    JotForm Support

    Answered by jonathan on June 14, 2016 at 08:06 AM

    I test submitted your form https://form.jotformeu.com/61635923347359 but I could not reproduce the issue so far.

    I see that it was an encrypted form. I could not see the same on the screenshot image you had provided.

    Can you please try also test your form using a different browser? Can you try it on Firefox as well.

    Let us know if issue still persist.

     

     

  • Profile Image

    Answered by kndavis2 on June 14, 2016 at 04:46 PM
    Thanks. As soon as I set encryption to "on" it started working. I have
    successfully received a submission from my website.
    Now, I am able to see the forms on jotform platform, but cannot unlock the
    PDFs, can you instruct me on how to do that?
    I am using Adobe Reader.
    Kelli Davis
    ...
  • Profile Image

    Answered by kndavis2 on June 14, 2016 at 04:46 PM
    Sorry, Adobe reader and Google Drive
    ...
  • Profile Image

    Answered by kndavis2 on June 14, 2016 at 04:49 PM
    Thanks. As soon as I set encryption to "on" it started working. I have
    successfully received a submission from my website.
    Now, I am able to see the forms on jotform platform, but cannot unlock the
    PDFs, can you instruct me on how to do that? I am using Adobe Reader.
    Kelli Davis
    ...
  • Profile Image

    Answered by kndavis2 on June 14, 2016 at 04:49 PM
    Sorry, Adobe reader and Google Drive
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on June 14, 2016 at 06:05 PM

    I created a new thread for your next question here   https://www.jotform.com/jcm/submit.php

    We will attend to it shortly.

    Thanks.