Not able to submit form. Submit button please wait message

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    kndavis2
    Asked on June 14, 2016 at 05:36 AM

    Hello, 

    I am having some trouble with my forms. I filled them out myself and when I click submit, the button changes to "Please Wait", but the page isn't loading or doing anything. Some people have told me they've filled out the forms and I don't know if they received a confirmation message, but I haven't received any submissions. Please help!

     

    Kelli

     

    p.s. there are two forms, the same but in english and spanish

    English: https://form.jotformeu.com/61635923347359

    Spanish: https://form.jotformeu.com/61642991631358

  • Profile Image
    jonathan
    Answered on June 14, 2016 at 08:06 AM

    I test submitted your form https://form.jotformeu.com/61635923347359 but I could not reproduce the issue so far.

    I see that it was an encrypted form. I could not see the same on the screenshot image you had provided.

    Can you please try also test your form using a different browser? Can you try it on Firefox as well.

    Let us know if issue still persist.

     

     

  • Profile Image
    kndavis2
    Answered on June 14, 2016 at 04:46 PM
    Thanks. As soon as I set encryption to "on" it started working. I have
    successfully received a submission from my website.
    Now, I am able to see the forms on jotform platform, but cannot unlock the
    PDFs, can you instruct me on how to do that?
    I am using Adobe Reader.
    Kelli Davis
    ...
  • Profile Image
    kndavis2
    Answered on June 14, 2016 at 04:46 PM
    Sorry, Adobe reader and Google Drive
    ...
  • Profile Image
    kndavis2
    Answered on June 14, 2016 at 04:49 PM
    Thanks. As soon as I set encryption to "on" it started working. I have
    successfully received a submission from my website.
    Now, I am able to see the forms on jotform platform, but cannot unlock the
    PDFs, can you instruct me on how to do that? I am using Adobe Reader.
    Kelli Davis
    ...
  • Profile Image
    kndavis2
    Answered on June 14, 2016 at 04:49 PM
    Sorry, Adobe reader and Google Drive
    ...
  • Profile Image
    jonathan
    Answered on June 14, 2016 at 06:05 PM

    I created a new thread for your next question here   https://www.jotform.com/jcm/submit.php

    We will attend to it shortly.

    Thanks.