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  • Profile Image

    Hotel Liselund don't receive mails from UK-form

    Asked by Hilleke on June 14, 2016 at 05:50 AM

    Hi Jotform,

    Yesterday there was a problem with Hotel Liselunds danish form which you corrected (something about bounce).

    But unfortunately there is also something wrong with the UK-form.

    Hope you can clear this as well.

    Best wishes

    Bent Hilleke

    receive JotForm problem bounce Danish
  • Profile Image
    JotForm Support

    Answered by beril on June 14, 2016 at 08:20 AM

    We are sorry for the inconvenience that may have caused. Your email address, info@hotelliselund.dk

     is NOT in our bounce list.

    I've also checked your Mail Logs. It seems Mon, 13 Jun 16 - 15:47 Email sent to info@hotelliselund.dk #61371961905358

    Please, check the guide below also:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

    Could you please check your spam, trash, and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder anymore.

    Lastly, if this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    I hope that works.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.