What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JotForm App Notifications Stopped Working

    Asked by Scienceposters on June 14, 2016 at 06:56 AM

    hi there - I receive my email notifications but suddenly the iOs notifications from the app have stopped working. I have tried uninstalling and reinstalling but it has made no difference. In the notifications setting on the iphone, all the jotform notifications are turned on. Can you help?

    JotForm app stopped working email notifications
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 14, 2016 at 09:03 AM

    Hi,

    Do you mean you have an iOS app of JotForm in your phone and you don't receive the notifications now? Are you able to receive notifications from the other apps on your iPhone. You might have disabled a setting in your phone that caused them to stop. I am not sure what version of iOS you currently use but you might need to check you Notifications Center if JotForm is included and enabled there. Please see http://9to5mac.com/2013/10/10/ios-7-how-to-customize-and-use-notification-center/ for more details.

  • Profile Image

    Answered by Scienceposters on June 14, 2016 at 09:08 AM

    yes that is correct. The paypal notification which comes in after a payment is made via a jotform works - but nothing from jotform. I have checked the notifications centre and everything is turned on

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 14, 2016 at 10:50 AM

    Hello Scienceposters,

    I'm sorry for the trouble caused to you.

    I have forwarded your issue to my colleague who can help you on iOS app. He will get back to you once he is back online.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by KadeJM on June 14, 2016 at 02:26 PM

    Thank you very much for taking the time to report this issue to us about the app notifications not coming through.

    Upon further testing we found we were able to replicate the problem with the app notifications not arriving when a new submission is received on our end as well.

    Our iOS Dev did some digging and found we had an outdated key on our end that needs updated by our main site developers which is used to let our servers communicate to apple and relay it to our mobile app.

    So because of this issue that was the reason why your notifications have stopped arriving and we do sincerely apologize about this huge inconvenience to you.

    I've also opened up this thread as a bug report for our mobile app and a reminder so that I can update you again as soon as we've resolved this problem.

  • Profile Image

    Answered by Scienceposters on June 14, 2016 at 02:28 PM

    ok cool - glad I raised the issue.... will leave it in your capable hands :)

  • Profile Image
    JotForm Support

    Answered by KadeJM on June 15, 2016 at 12:31 PM

    We've fixed this problem as of early this morning.

    I tested it on my end and am able to receive the app notifications so it should be working again.

    Please try it again on your end and if its still a problem just let us know.

  • Profile Image

    Answered by Scienceposters on June 15, 2016 at 01:43 PM

    all working this end too - thankyou