What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Submissions

    Asked by AAOSPM on June 14, 2016 at 08:45 AM

    I received an alert that stated that I will need to upgrade our account or delete submissions due to exceeding the submissions amount for our current plan. I went through and deleted a large majority of the forms and the submissions to ensure that we have enough space to store future forms and submissions. Even though I have moved these to the trash and permanently deleted them, I am still receiving the prompt that I need to upgrade my account. Will this update the next time I log onto the account? Please let me know what I should expect moving forward. 



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    JotForm Developer

    Answered by kutlu on June 14, 2016 at 09:10 AM

    Hello AAOSPM,

    I checked your account and you have almost half of your submission storage free. So, it should not be a problem for some time and you will not see any prompt in your next login.

    Best Regards

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    Answered by AAOSPM on June 14, 2016 at 09:45 AM
    I just saw that this updated. Thank you for getting back to me on this.
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    JotForm Support

    Answered by EltonCris on June 14, 2016 at 11:36 AM

    You're welcome.

    In addition to my colleague, for free users, you can store up to 500 total submissions in your account. Please check our pricing page to find out more about the limits on a free and paid plans.

    If you have any other questions or concerns, feel free to open a new thread.