What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form Broken IE11 and Below

    Asked by Finkz on June 14, 2016 at 12:53 PM


    Checking my form today I noticed that it is not working properly in any version of Internet Explorer.  This includes IE11 and below.  The form keeps throwing errors stating 'JotForm' is undefined.  Even previewing the forms on the Jotform site throws errors when using Internet Explorer.  I have attached a screenshot displaying the error when previewing my form.

    Is this an issue that needs to be addressed on JotForms end and is there any timeframe for a fix?

    Any information is greatly appreciated.

  • Profile Image
    JotForm Support

    Answered by Mike on June 14, 2016 at 02:03 PM

    There is currently a temporary issue with form JS based features in Internet Explorer 11. We have already escalated it to our Development Team, and expect this issue to be fixed within hours.

    We will let you know once the issue is completely fixed.

  • Profile Image
    JotForm Support

    Answered by Mike on June 14, 2016 at 02:40 PM

    The issue has been fixed by our developers. Your form should work properly in Internet Explorer 11 and other browsers.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by Finkz on June 14, 2016 at 02:58 PM

    The issue appears to be resolved.  Thank you for your prompt reply and attention to this matter.