What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form has stopped working for some and not others

    Asked by scorrado on June 14, 2016 at 01:35 PM

    It lets me test it and send but it does not allow others to get the drop down options when they chose A, etc.

    Page URL:
    https://form.jotform.com/scorrado/payer-overlap-request

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    JotForm Support

    Answered by EltonCris on June 14, 2016 at 03:06 PM

    There were issues on conditions and other js functions recently when the form is viewed on IE browser. All other browsers are fine.

    However, this issue has been fixed recently so it should work now on any browsers as usual. I also tested your form here and the conditions are working.