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    Missin phone number on email notification

    Asked by cheryllynn0129 on June 14, 2016 at 02:21 PM

    I can't seem to get a phone number to show up once it is inputed within the form. I have tested it and each time I fill out a form I include a phone number but it is not received on the email end with the rest of the information.

    Cheryl

    Page URL:
    http://allstarwaterheaters.com/appointments.html

    missing fields
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 14, 2016 at 03:55 PM

    Hello Cheryl,

    It is because the phone number field tag is also missing on your email template. That's the reason why.

    Please recreate your email notification. Delete the existing notification and create a new one. That should fix it.

    Thanks!

  • Profile Image

    Answered by cheryllynn0129 on June 14, 2016 at 03:58 PM

    Thank you Elton. I have remade the form.

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    JotForm Support

    Answered by EltonCris on June 14, 2016 at 04:01 PM

    You're welcome. If you come across any issues, let us know. 

    Regards!