Missin phone number on email notification

  • cheryllynn0129
    Asked on June 14, 2016 at 2:21 PM

    I can't seem to get a phone number to show up once it is inputed within the form. I have tested it and each time I fill out a form I include a phone number but it is not received on the email end with the rest of the information.

    Cheryl

  • Elton Support Team Lead
    Replied on June 14, 2016 at 3:55 PM

    Hello Cheryl,

    It is because the phone number field tag is also missing on your email template. That's the reason why.

    Missin phone number on email notification Image 1 Screenshot 20

    Please recreate your email notification. Delete the existing notification and create a new one. That should fix it.

    Thanks!

  • cheryllynn0129
    Replied on June 14, 2016 at 3:58 PM

    Thank you Elton. I have remade the form.

  • Elton Support Team Lead
    Replied on June 14, 2016 at 4:01 PM

    You're welcome. If you come across any issues, let us know. 

    Regards!