- orthopodAsked on March 20, 2012 at 11:23 PM
I have a long, complex application form currently live in which prospective applicants must upload a document to prove every entry they claim.
In order to get the "save and resume" functioning correctly using page breaks, there are multiple single-upload icons throughout the form.
We are receiving complaints that users get halfway through the application process and are then unable to upload any further forms. There are no error messages being displayed to the user, the upload simply does not upload! From the forms I have been able to check, it seems that once they attach 12 files, they are unable to attach any more?
I would appreciate any help you can give.
- jeanettebmzAnswered on March 20, 2012 at 11:46 PM
I have checked your form, and apparently there is nothing wrong with it.
Could you please let us know if this happens in a particular browser?
Though I don't see the URL for the site where you have the form embedded, I would suggest you to embed it with iFrame code
To get your form's iframe code, please follow this steps below:
1. Go to Setup & Embed
2. Click Embed Form
3. Select iFrame
4. Copy the provided code.
Feel free to contact us if this doesn't sort the issue out
- orthopodAnswered on March 20, 2012 at 11:54 PM
The form is not embedded. The original "sign up" form is embedded and then refers directly to the jotform page.
Users complaining are running Firefox and Safari so far.
Is there a way to view the number of files attached to each application and also to see how big the total application size is?
It seems funny that each one complaining currently has 12 attachments.
- jeanettebmzAnswered on March 21, 2012 at 12:03 AM
Yes, you can see and download your submissions by clicking on the submissions button from the toolbar, as shown below:
Scroll down the page, On the Grid Table-Right Above the Submission Date title- you will see "Download as" Button , so you can download your submissions either in CSV or EXCEL format
Regarding to the original "sign up" form, could you please let me know what is the URL ?
- orthopodAnswered on March 21, 2012 at 12:13 AM
No, I meant just the uploaded files, not the whole submissions. I thought there was a way to bring up a list of uploaded files?
"Sign up" form is: http://form.jotform.co/form/20678059167866 which is embedded via iframe into our main site.
- jeanettebmzAnswered on March 21, 2012 at 12:56 AM
Unfortunately there is no option to download all the uploaded files at the same.
To download the files you need to click on the link that comes with every submission.
Another idea could be to integrate dropbox with jotform, so you would need to have a dropbox account , once you install the dropbox software in your computer, you could get the submitted files downloaded directly into your local folder created by dropbox.
Hope this sort outs your concern