What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why was my account suspended

    Asked by gerald  on June 14, 2016 at 03:04 PM

    it says my account was suspended, im not sure what happened or why

  • Profile Image
    JotForm Support

    Answered by Kiran on June 14, 2016 at 05:27 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I notice that your JotForm titled "Reputation Broadcasting Syndication Fee" is collecting YouTube username and password which is not allowed though JotForms.

    It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on Phishing forms. 

    I have changed the guilty field in the form and activated your account. Please refrain adding such fields to your forms to avoid any further suspensions on your account. 

    Thanks!