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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    User keeps getting error when accessing form in my website.

    Asked by mtallerico1 on June 14, 2016 at 04:13 PM

    I have someone that keeps getting this error when accessing this form.  I am able to complete the form on my end without this error.  But I am not sure why the other person cannot.  So far this is the first issue.  Any ideas on why they would be getting this error?


    This site can’t be reached

    www.paypal.com’s server DNS address could not be found.


    Page URL:

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    JotForm Support

    Answered by jonathan on June 14, 2016 at 06:15 PM

    I checked your website http://www.connexusconf.com/register.html and it is working for me as well.

    Base on the error message you mentioned, it seems that the user was the one having internet connection DNS related issue. Perhaps it was only on their end (ISP specific issue).

    But I also recommend you re-embed the form on your website using its iframe embed code .

    User guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Using the iframe embed should prevent any script conflict related issue.

    Let us know if issue persist.



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    Answered by mtallerico1 on June 15, 2016 at 09:46 AM

    That makes a lot of sense.  I have changed it over to iframe code.  Thanks so much for the help!!!

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    JotForm Support

    Answered by BDAVID on June 15, 2016 at 11:13 AM

    On behalf of my colleague, you are welcome! Open a new thread if you need anything else, we will be glad to assist you.

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    Answered by Lucky sharma  on June 28, 2016 at 01:33 AM

    This error issue called DNS_PROBE_FINISHED_NXDOMAIN can be dealt in ease, if you know the proper fixation. Well I have tried out various solution by myself, they actually works.
    First of all, make sure that you have a proper ISP connection.
    DNS server sometimes get out dated or corrupted, in such case, DNS_PROBE_FINISHED_NXDOMAIN occurs.. For this, First of all, Flush your old DNS cache and cookies. And then try changing your DNS server address manually.

    According to Ehowportal, you can easily fix this issue with DNS flush method.
    All you need to do is go to start > Run > CMD > type flushdns and press enter.

    it will flush DNS and your problem will be resolved. 

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    JotForm Support

    Answered by Chriistian on June 28, 2016 at 02:16 AM

    Thank you for the additional information @Lucky Sharma. This guide and the article you have linked will indeed be very helpful for other people who might experience the same issues with the DNS. Regards.