I am tryint to add an email address of our project.

  • Profile Image
    mrpickles
    Asked on June 14, 2016 at 05:31 PM

    When we go to submit a form  from our POS Ticketing form , i have set as recipient our project email address.

    The email address is: notifications-128258+krjdnt9hfg@activecollab.com

    I also have my email (helena@mrpickles.com) in as a recipient and those emails come through just fine.

    Is there some reason the project email might not be triggering?

    Thank you

     

     

  • Profile Image
    BDAVID
    Answered on June 14, 2016 at 06:47 PM

    Please check your spam folder for that recipient. Also, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com