How to unlock the submission data of encrypted form?

  • Profile Image
    kndavis2
    Asked on June 14, 2016 at 06:03 PM
    Now, I am able to see the forms on jotform platform, but cannot unlock the
    PDFs, can you instruct me on how to do that?
  • Profile Image
    jonathan
    Answered on June 14, 2016 at 06:04 PM

    Hi Kelli,

    Now, I am able to see the forms on jotform platform, but cannot unlock the PDFs, can you instruct me on how to do that?

    You will need your private key to view/open the submission data of the form since it is an encrypted form.

    User guide: Encrypted-Forms-and-How-to-Use-Them

    How do we decrypt the text in the submissions panel to see it?

    If your forms are encrypted you will be asked to upload your private key

     

    --

    Let us know if you need further assistance.

  • Profile Image
    kndavis2
    Answered on June 14, 2016 at 06:46 PM
    Thanks. It looks like I can only view the submissions within the jotform system and cannot view them as downloaded PDFs if they are encrypted.
    ...
  • Profile Image
    Kevin_G
    Answered on June 14, 2016 at 07:45 PM

    Yes, this is also stated in the link my colleague shared you above, some features like reports are not available when you encrypt your forms: Important:

    Some of the features that are not available for Encrypted Forms* are:

    1. PDF Downloads,

    2. Reports (this includes downloading Excel and CSV files from within Submission Panel),

    3. Emails that contain form data in them.

    * All server side gathered and processed data can only be retrieved in encrypted form because your private key is never sent to our servers.

    From the guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    So each time that you want to view your data you need to do it through our site and provide the key to unlock the data. 

  • Profile Image
    kndavis2
    Answered on June 15, 2016 at 10:46 AM
    Hello,
    I've received a few submissions but the draw on image widget I installed is not sending me the images/drawings. Is there a way to resolve this?
    Thanks,
    Kelli Davis
    Sent from my iPhone
    ...
  • Profile Image
    BDAVID
    Answered on June 15, 2016 at 12:20 PM

    We can not see your submissions since they are encrypted, I just submitted your form:

    Please check, and  send us a screenshot of what you get: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum 

    Let us know if you need more help.

  • Profile Image
    kndavis2
    Answered on June 15, 2016 at 03:46 PM
    Here you go, as you can see the images do not show.
    ...
  • Profile Image
    Mike
    Answered on June 15, 2016 at 06:34 PM

    Please try to use the next full link as the Image URL in widget settings:

    https://files.jotform.com/jufs/kndavis2/form_files/pain%20location%20image.jpg

    It seems to be working well on my test form.

  • Profile Image
    kndavis2
    Answered on June 16, 2016 at 03:45 AM
    I replaced the image link and submitted the form and I can see the
    drawn-on-image! thank you!
    ...
  • Profile Image
    kndavis2
    Answered on June 16, 2016 at 03:45 AM
    Also when I download the form as a PDF, the image doesn't show, is there a
    way to include that in the print function?
    ...
  • Profile Image
    beril
    Answered on June 16, 2016 at 05:27 AM

    On behalf of all my colleagues involved, you're most welcome. I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/862121

  • Profile Image
    kndavis2
    Answered on June 16, 2016 at 03:45 PM
    Ah, it's stopped working :/ No longer shows the image on submission. I'm
    not sure what changed. I tried re-entering the link you sent and it still
    doesn't work.
    ...