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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to unlock the submission data of encrypted form?

    Asked by kndavis2 on June 14, 2016 at 06:03 PM
    Now, I am able to see the forms on jotform platform, but cannot unlock the
    PDFs, can you instruct me on how to do that?
    encrypted
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    JotForm Support

    Answered by jonathan on June 14, 2016 at 06:04 PM

    Hi Kelli,

    Now, I am able to see the forms on jotform platform, but cannot unlock the PDFs, can you instruct me on how to do that?

    You will need your private key to view/open the submission data of the form since it is an encrypted form.

    User guide: Encrypted-Forms-and-How-to-Use-Them

    How do we decrypt the text in the submissions panel to see it?

    If your forms are encrypted you will be asked to upload your private key

     

    --

    Let us know if you need further assistance.

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    Answered by kndavis2 on June 14, 2016 at 06:46 PM
    Thanks. It looks like I can only view the submissions within the jotform system and cannot view them as downloaded PDFs if they are encrypted.
    ...
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    JotForm Support

    Answered by Kevin_G on June 14, 2016 at 07:45 PM

    Yes, this is also stated in the link my colleague shared you above, some features like reports are not available when you encrypt your forms: Important:

    Some of the features that are not available for Encrypted Forms* are:

    1. PDF Downloads,

    2. Reports (this includes downloading Excel and CSV files from within Submission Panel),

    3. Emails that contain form data in them.

    * All server side gathered and processed data can only be retrieved in encrypted form because your private key is never sent to our servers.

    From the guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    So each time that you want to view your data you need to do it through our site and provide the key to unlock the data. 

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    Answered by kndavis2 on June 15, 2016 at 10:46 AM
    Hello,
    I've received a few submissions but the draw on image widget I installed is not sending me the images/drawings. Is there a way to resolve this?
    Thanks,
    Kelli Davis
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by BDAVID on June 15, 2016 at 12:20 PM

    We can not see your submissions since they are encrypted, I just submitted your form:

    Please check, and  send us a screenshot of what you get: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum 

    Let us know if you need more help.

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    Answered by kndavis2 on June 15, 2016 at 03:46 PM
    Here you go, as you can see the images do not show.
    ...
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    JotForm Support

    Answered by Mike on June 15, 2016 at 06:34 PM

    Please try to use the next full link as the Image URL in widget settings:

    https://files.jotform.com/jufs/kndavis2/form_files/pain%20location%20image.jpg

    It seems to be working well on my test form.

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    Answered by kndavis2 on June 16, 2016 at 03:45 AM
    I replaced the image link and submitted the form and I can see the
    drawn-on-image! thank you!
    ...
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    Answered by kndavis2 on June 16, 2016 at 03:45 AM
    Also when I download the form as a PDF, the image doesn't show, is there a
    way to include that in the print function?
    ...
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    JotForm Support

    Answered by beril on June 16, 2016 at 05:27 AM

    On behalf of all my colleagues involved, you're most welcome. I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/862121

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    Answered by kndavis2 on June 16, 2016 at 03:45 PM
    Ah, it's stopped working :/ No longer shows the image on submission. I'm
    not sure what changed. I tried re-entering the link you sent and it still
    doesn't work.
    ...