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kndavis2Asked on June 14, 2016 at 6:03 PM
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jonathanReplied on June 14, 2016 at 6:04 PM
Hi Kelli,
Now, I am able to see the forms on jotform platform, but cannot unlock the PDFs, can you instruct me on how to do that?
You will need your private key to view/open the submission data of the form since it is an encrypted form.
User guide: Encrypted-Forms-and-How-to-Use-Them
How do we decrypt the text in the submissions panel to see it?
If your forms are encrypted you will be asked to upload your private key--
Let us know if you need further assistance.
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kndavis2Replied on June 14, 2016 at 6:46 PMThanks. It looks like I can only view the submissions within the jotform system and cannot view them as downloaded PDFs if they are encrypted.
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Kevin Support Team LeadReplied on June 14, 2016 at 7:45 PM
Yes, this is also stated in the link my colleague shared you above, some features like reports are not available when you encrypt your forms: Important:
Some of the features that are not available for Encrypted Forms* are:
1. PDF Downloads,
2. Reports (this includes downloading Excel and CSV files from within Submission Panel),
3. Emails that contain form data in them.
* All server side gathered and processed data can only be retrieved in encrypted form because your private key is never sent to our servers.
From the guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
So each time that you want to view your data you need to do it through our site and provide the key to unlock the data.
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kndavis2Replied on June 15, 2016 at 10:46 AMHello,
I've received a few submissions but the draw on image widget I installed is not sending me the images/drawings. Is there a way to resolve this?
Thanks,
Kelli Davis
Sent from my iPhone
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David JotForm Support ManagerReplied on June 15, 2016 at 12:20 PM
We can not see your submissions since they are encrypted, I just submitted your form:
Please check, and send us a screenshot of what you get: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum
Let us know if you need more help.
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kndavis2Replied on June 15, 2016 at 3:46 PMHere you go, as you can see the images do not show.
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MikeReplied on June 15, 2016 at 6:34 PM
Please try to use the next full link as the Image URL in widget settings:
https://files.jotform.com/jufs/kndavis2/form_files/pain%20location%20image.jpg
It seems to be working well on my test form.
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kndavis2Replied on June 16, 2016 at 3:45 AMI replaced the image link and submitted the form and I can see the
drawn-on-image! thank you!
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kndavis2Replied on June 16, 2016 at 3:45 AM
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beril JotForm UI DeveloperReplied on June 16, 2016 at 5:27 AM
On behalf of all my colleagues involved, you're most welcome. I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:
https://www.jotform.com/answers/862121
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kndavis2Replied on June 16, 2016 at 3:45 PM