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    Not receiving email from form

    Asked by jben2655 on June 14, 2016 at 06:10 PM

    http://www.kittrellsdaydream.com/ContactUs.html has stopped sending email to the first contact on the list of 2.  Can you check the logs and see what you can find out?

    Page URL:
    http://www.kittrellsdaydream.com/ContactUs.html

    not receiving email email receiving
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    JotForm Support

    Answered by Welvin on June 14, 2016 at 07:17 PM

    You are using a Gmail address in the form and another custom email. Checking our logs, the form emails are successfully sent to these email addresses. You may consider checking your spam folder for the emails and make sure to whitelist both noreply@jotform.com and noreply@formresponse.com

    Here's how you can view your form email history: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    I would also suggest checking the following guide to further troubleshoot the problem:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications