What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    IPN URL is failing.

    Asked by dtuiadmin on June 14, 2016 at 06:24 PM

    This is the second time I am making this request and will have to find an alternative web form service if there is no reply given the problem.

    After forms are submitted that have been generated with Jotform, we receive the following notification from PayPal.

    "Hello Billy Vaughn ,

    Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:


    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

    Thank you for your prompt attention to this issue.



    Please advise. 


    Billy Vaughn

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 14, 2016 at 07:24 PM

    Seems like this is a set up you have in your PayPal account, indeed the link given is failing and we recommend to enable IPN on your PayPal account; however, this link does not seem to be related to JotForm and if you do not have a custom IPN URL I would suggest you to use the default one, on these links you will find more info about incomplete payments, please try to verify your IPN settings and let us know if the issue persists after following this: