What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving any of the notification emails from form submissions

    Asked by calvaryevents on June 14, 2016 at 06:28 PM

    I have tried several times to get the test emails to send to events@calvaryeuless.org, but I can't get them there.  I've checked the spam folder, and they aren't there.  I've put a different email address and I'm not getting it there either.  I'm not being notified when someone fills out our form, and we desperately need those emails.

    Emails Submissions receiving different checked different email
  • Profile Image
    JotForm Support

    Answered by Nik_C on June 14, 2016 at 07:48 PM

    I tested your form and I haven't experienced any issues with receiving email notifications. However, I can see many failed attempts of sending emails to your address.

    Could you please try with some free email address(Gmail for example) and let us know if it works?

    If you can receive the email with the free email address you should try contacting your mail service provider and check if there is some issue with them.