What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My emails are not arriving.

    Asked by amylynpace on June 14, 2016 at 07:25 PM

    I have a new form that was working just fine and testing just fine but now the email notifications have stopped arriving.  Submissions are still working, but all notifications have ceased. 

    I am not sure what to do. I have tried:

    - testing from different IP addresses and devices (in case multiple test entries were being seen as spam)

    - creating new notification email

    - changing notification address (yahoo, gmail, etc.)

     

    What else can I do? Please help.

    Thank you!

    Amy

    Page URL:
    https://form.jotform.com/61646833180962

    Emails emails not arriving not arriving Submissions new form email notifications different
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 14, 2016 at 10:01 PM

    I checked your mail logs and I can see that the previous email notifications failed to send. However, it appears that the latest email notification was sent successfully. 

    Can you please check on your end if you have received this latest notification? If you have, then it would seem that the issue has been resolved. But if you haven't received the latest email notification, please follow the instructions in this article: Why I am not receiving email notifications?

    If the issue persists, please let us know.