Why my account was suspended?

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    aerialw6
    Asked on June 14, 2016 at 08:38 PM

    I have no idea why my account was suspended..please advise.

    I ahd to remove the form from my site so i don not have a URL to send you

  • Profile Image
    ashwin_d
    Answered on June 14, 2016 at 11:08 PM

    Hello aerialw6,

    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "Credit Card Form | Aerial Warehouse" has fields asking for customer's credit card number which makes it suspected of being used for phishing.

    Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    I have deleted the credit card related fields and activated your account again. Your form is back online. Do try to sign in to your JotForm account and get back to us if you have any trouble.

    Thank you!