Submission PDF does not display default values & form fields.

  • Profile Image
    readychefgo
    Asked on June 15, 2016 at 02:55 AM

    Hi , 

    I have got a few fields which as a default value however it is not appearing onto the pdf form submission. How can I enable it to appear onto the form submission results. 

     

    Thank you.

    Kind regard, 

    RCG 

  • Profile Image
    ashwin_d
    Answered on June 15, 2016 at 03:51 AM

    Hello RCG,

    I am not sure if I have understood your question correctly. Do you mean to say that you have few field in form which has default value which is not appearing in the submission PDF.

    I did check your form and found that you have 3 date field with default value. I did check your form's submission page and it does display the default value correctly. Please check the screenshot below:

     

    I would suggest you to please share a screenshot of the issue. You may like to take a look at the following guide which should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!

  • Profile Image
    ashwin_d
    Answered on June 15, 2016 at 04:01 AM

    Hello RCG,

    Please accept my apology. I was able to understand the issue when I downloaded the submission PDF file. It does not display the default value along with other fields. Please check the screenshot below:

     

    It seems you have customized the PDF template. I would suggest you to please reset the PDF template and that should solve your problem. Please check the screenshot below on how to reset PDF template:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!