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    Missing form submission

    Asked by Celestel on June 15, 2016 at 05:43 AM

    My form has been completed and signed by a second party and then they submitted it back BUT i never received it, i have even tested it on my side but nothing comes back ! I hope the data is not gone because I cant ask a client to sign twice... form ID 61502325822548

    missing form then and side client
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    JotForm Support

    Answered by liyam on June 15, 2016 at 07:17 AM

    Hello Celestel,

    I see a form submission in the said form, is this the one that you say is missing? I also checked your email alerts history but the latest email alerts I see are just edits of the same submission. In such edits, it will not add a new submission but will just alter the existing submission.

    But if this is not the specific submission that you're referring to, please do let us know. We'll be looking forward to assist you further.

    Thanks.

  • Profile Image

    Answered by Celestel on June 16, 2016 at 07:57 AM

    Hi. The original submission is ID 341124736661198336. The first person completed their fields and then signed and submitted it back to me. Then I asked jotform how can I send it to the second person to complete and sign and they said I need to send an edit link to the second person, i did that. Now the second person said they submitted it again but i did not receive the email and the form has not been updated correctly. Where has this data from the second person gone?

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    JotForm Support

    Answered by liyam on June 16, 2016 at 10:10 AM

    Hello Celestel,

    Regarding the missing emails, can you check your email account's junk mail folder if in case the other emails landed there?

    Regarding the missing fields, it seems that the next person who filled up the form emptied some fields, which why some went missing after the update. 

    Also, you can view the history of emails and content submissions by going to: https://www.jotform.com/myaccount/history

     

    Next, select Emails as seen on the screenshot, and wait for the contents to load

     

    Next, press right-click on the box icon with an arrow going out, and open it on a new window.  Do this on the rest which you need to look into for comparison

    This way, you can compare the submissions made to your form.

    Next, to be able to get more information on the specific email sent, click details. Here you will be able to see the submission ID, etc. 

    Hope this information helps.

    Please get back to us if you have more questions or in need of assistance.

    Thanks.

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    Answered by Celestel on June 16, 2016 at 11:46 AM

    Thanks but that does not answer my real question. I sent the first person an email which I am aware of, but then I sent the second person an EDIT LINK, I have not received confirmation of them editing the link and the form was not updated. Again, the form ID is 341124736661198336. Is there a way to see history of editing form submissions? 

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    JotForm Support

    Answered by liyam on June 16, 2016 at 12:20 PM

    Unfortunately, there is no historical data records of edits of edited submissions on the submissions page which you can pull up for comparison (if that's what you're looking for).

    The only way you can get the history of edits is following the instructions I have provided from my earlier response and viewing the emails sent separately. The list of emails has its contents which you can compare one submission from another. If you will look into the latest 5 submissions there, you will notice that all those had the submission ID 341124736661198336.

    Again, regarding the missing emails, can you please confirm that the emails did not land on the junk mail or spam folder? The screenshot of the logs I have provided show also that there were no failed emails (except from the test made by nicholas). Here again is the screenshot:

    If the emails are not in the junk mail folder and that you are using an email client application such as MS Outlook or Mozilla Thunderbird, please log in to your email account via webmail (browser) and check your junk mail/spam folder there. The reason for this is that emails that land on different folders other than the inbox are disregarded by email client apps. They only download emails which are on the inbox.

    Hope this clears out some concerns.

    If in case you have more questions, please do let us know.

    Thanks.