- YlbertAsked on March 21, 2012 at 05:14 AM
Hello, my 2 id forms, ID=20554290112341 and ID=20291556712 have this problem, I'm not reciveing by email like Auto Responder Form & Notifctations.
Also, from panel contro when I test the email on wmail alerts.
Please help me, what can I do?
- JotForm SupportidarktechAnswered on March 21, 2012 at 06:25 AM
Can you please try to change your form's Sender E-mail to firstname.lastname@example.org and see if this solves the issue?
If the problem still persist after that, please white list the following IP address on your mail provider side:
Hope this helps. If you need any further assistance, please message us here. Thank you and have a great day!
- YlbertAnswered on March 21, 2012 at 07:37 AM
Now I know that the problem is with Gmail. I tryed to send the test email to another email account like @yahoo.it and it works.
What should I do to fix this problem with my Gmail account? Do you know when to put IP address on whitelist on my Gmail online?
Thank you very much for the help.
- moonzkieAnswered on March 21, 2012 at 07:49 AM
Here are JotMail's IP Addresses that you can add to the whitelist.
If you're still having problems, please do not hesitate to contact us.
- YlbertAnswered on March 21, 2012 at 08:33 AM
Sorry, when can I find on Gmail panel the whitelist tu put this Ip-s?
- fxrAnswered on March 21, 2012 at 08:47 AM
I have checked your form : 20554290112341
Please try changer the Sender Email of both your Notfication and Autoresponder email to email@example.com
Every email provider uses different algorithms to identify what it deems is spam and I dont believe you can whitelist mail server Ip addresses in gmail. (unless you have a business installation of GoogleApps )
- JotForm SupportliyamAnswered on March 21, 2012 at 09:00 AM
Can you also try checking your spam folder and search for the notifications there? Once you found them please remove them from the spam list so that it will teach your account's spam filter to trust emails coming from JotForm. You can also try adding firstname.lastname@example.org to your address book of your email account to have the address to the contact (trusted) list.