What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    NO Auto Responder Form & Notifctations by my forms.

    Asked by Ylbert on March 21, 2012 at 05:14 AM

    Hello, my 2 id forms, ID=20554290112341 and ID=20291556712 have this problem, I'm not reciveing by email like Auto Responder Form & Notifctations.

    Also, from panel contro when I test the email on wmail alerts.

    Please help me, what can I do?

  • Profile Image
    JotForm Support

    Answered by idarktech on March 21, 2012 at 06:25 AM

    Hi there,

    Can you please try to change your form's Sender E-mail to noreply@jotform.com and see if this solves the issue?

    If the problem still persist after that, please white list the following IP address on your mail provider side:

     

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    Hope this helps. If you need any further assistance, please message us here. Thank you and have a great day!

  • Profile Image

    Answered by Ylbert on March 21, 2012 at 07:37 AM

    Hello,

    Now I know that the problem is with Gmail. I tryed to send the test email to another email account like @yahoo.it and it works.

    What should I do to fix this problem with my Gmail account? Do you know when to put IP address on whitelist on my Gmail online?

    Thank you very much for the help.

  • Profile Image

    Answered by moonzkie on March 21, 2012 at 07:49 AM

    Hi,

    Here are JotMail's IP Addresses that you can add to the whitelist. 

    188.138.106.153

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    If you're still having problems, please do not hesitate to contact us.

  • Profile Image

    Answered by Ylbert on March 21, 2012 at 08:33 AM

    Sorry, when can I find on Gmail panel the whitelist tu put this Ip-s?

  • Profile Image

    Answered by fxr on March 21, 2012 at 08:47 AM

    I have checked your form : 20554290112341 

    Please try changer the Sender Email of both your Notfication and Autoresponder email to noreply@jotform.com 

    Every email provider uses different algorithms to identify what it deems is spam and I dont believe you can whitelist mail server Ip addresses in gmail. (unless you have a business installation of GoogleApps )

  • Profile Image
    JotForm Support

    Answered by liyam on March 21, 2012 at 09:00 AM

    Can you also try checking your spam folder and search for the notifications there?  Once you found them please remove them from the spam list so that it will teach your account's spam filter to trust emails coming from JotForm.  You can also try adding noreply@jotform.com to your address book of your email account to have the address to the contact (trusted) list.