Submission edits made through API are not showing on JotForm submissions page

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    Asked on June 15, 2016 at 07:46 AM

    Dear JotForm,

    I'm updating some form fields via python API. This appears to be successful since, when I get all the form submissions always through api, I can see the modified fields.

    However, this doesn't show up in JotForm website, where the original values still appear. I can't understand this incongruence...

    Thanks for any help!!



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    Answered on June 15, 2016 at 09:14 AM

    Sorry about the issue, Mikel. Could you please provide a bit more information or examples of where you are seeing this?

    From what I understand, you have made changes to your form by using our API, and your subsequent API calls are correctly reflecting the changes, but the changes are not showing up on JotForm GUI.

    Could you please let us know what kind of change did you make? Was it changing the question (field label), editing a form property, or something else?

    I see that you are from EU zone, can you please make sure you are using our EU site for making your API calls:

    instead of:

    If you let us know a little more about the change you are making which was correctly applied through API, but is not being reflected in our GUI, we will be happy to check it out and forward to our developers if necessary. Example API calls you have made would be helpful, through you can mask out your actual API key when posting them.

    We look forward to your response, and please do check whether is indeed being used in your calls. Thank you.

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    Answered on June 15, 2016 at 09:28 AM

    Dear Support,

    thank you for your answer.

    I'm currently using the python library and modifying a control_textbox field

    u'44': {u'answer': u'OLD_TEXT', u'text': u' Status 2015/2016', u'type': u'control_textbox'},



    where '44' is the question id. Then, if I call the submission through


    I can see 'NEW_TEXT' correctly appearing in field '44', while if I check it on JotForm GUI, it's not updated.

    I'm using an API key obtained from my account with full access.

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    Answered on June 15, 2016 at 10:47 AM

    I have forwarded this concern to our development team for closer inspection, we will let you know through this support thread if we find out any more details on what may be causing the issue you are experiencing, or if it resolved. Thank you.

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    Answered on June 22, 2016 at 04:08 AM

    Update: now it has become totally impossible to edit the submissions through python api. Even retrieving the submission via api doesn't show the updated field anymore.

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    Answered on June 22, 2016 at 07:20 AM

    Thank you for providing additional information. I have updated the ticket. It has a very high priority status but I cannot give you an ETA.

    As soon as we have more details we'll be contacting you via this thread.

    Let us know if we can assist you further.   

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    Answered on June 24, 2016 at 04:05 AM

    Hey AISF,

    Problem is fixed, please give it a try and let us know,

    Kindest Regards,

    - Ertugrul.

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    Answered on June 24, 2016 at 05:58 AM

    Thank you very much indeed!

    Now it works perfectly! Awesome job :)



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    Answered on June 24, 2016 at 06:40 AM

    Hello Mihovil,

    Thank you for letting us know. If you need further assistance, please do not hesitate to contact us. We will be happy to help.