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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Visual Reports builder is not loading due to "Fatal error"

    Asked by callio on June 15, 2016 at 09:35 AM

    When I try to create a visual report from a survey, I get the following error message at the bottom with no other displays: 

     

    Fatal error: Class 'Reports\AnswersDB' not found in /www/v3/live/lib/classes/Reports/Data.php on line 136

    Page URL:
    https://www.jotform.com/page.php?p=reports&formID=52577330045957

    Reports visual reports visual survey visual report message
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    JotForm Support

    Answered by Boris on June 15, 2016 at 10:50 AM

    Sorry about the issue, our developers have been made aware of it and have already resolved this issue with Visual Reports builder not loading.

    Please try creating your Visual Reports again, and let us know should you experience any further issues.

    Thank you.