Hey, we are having some difficulty figuring out how to use our encryption key to decrypt our form.

Also we were confused as to what the difference between a public and a private key is. And also does encrypting a form suffice for HIPAA compliance?

To read more about form encryption, and how to use your keys, please take a look at the following guide:

https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

When it comes to what public and private keys are, they are an integral part of encrypted communication between different people, as explained in the following Wikipedia article in more detail:

https://en.wikipedia.org/wiki/Public-key_cryptography

In short, the public key is what everyone will be using to encrypt the messages or form responses that are being sent to you. Since the encryption is "asymmetric", it means that the same key that was used to encrypt the message cannot be used to decrypt it.

In order to decrypt the message, you must use your private key, which you should not share with anyone. Only your private key can decrypt the message which was encrypted with your public key.

When it comes to HIPAA compliance, I would recommend taking a look at the following support thread where some more details have been posted:

https://www.jotform.com/answers/333046-is-JotForm-HIPAA-Compliant