What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    WIll customers see the thank form thank you page after a paypal payment?

    Asked by briandavis on June 15, 2016 at 11:25 AM

    This form is not ready and is not embedded at this time. 

    When a person hits submit, they are taken to PayPal.

    Will they see my jotform thank you page after payment?


    Thank You.
    Brian Davis

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    Answered by KadeJM on June 15, 2016 at 12:50 PM

    Thanks for getting in touch with us about paypal payment and your form thank you page.

    After the form is submitted and the customer is taken to the paypal payment gateway to pay for your product the user will usually need to click on the Return link to be redirected back to the form's Thank You Page/URL.

    However, you can automate this to send them there directly afterwards by enabling the auto-return feature in your paypal account settings