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csnowAsked on June 15, 2016 at 11:36 AM
The form works well in our website, however, when you get to the Thank You page, it is cut off. This does not happen with any other page of the form.
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David JotForm Support ManagerReplied on June 15, 2016 at 1:05 PM
Please try embedding you form with the Iframe code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code
Let us know is that helps.
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csnowReplied on June 15, 2016 at 2:13 PM
Unfortunately, it did not not. Same problem.
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BJoannaReplied on June 15, 2016 at 3:43 PM
I have inspected this webpage http://bethshalomnc.org/2016-2017-member-renewal-registration/ and your form is embedded with script code. Did you tried to remove script code and embed your form with iFrame code like my colleague suggested?
I have cloned your form and made some test on my standalone form, but I was not able to replicate mentioned issue. Thank you page was not cut off.
Please try to re-embed your form with iFrame code. If the issue still persist with iFrame code, let us know so that we can inspect it.
Let us know if you need further assistance.
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csnowReplied on June 15, 2016 at 7:18 PM
I created another test page & embedded the form using Iframe. Same problem. It did not fix it. Of course, this problem does not emerge if you complete the form using the link only and do not embed it.
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csnowReplied on June 15, 2016 at 8:32 PM
I just deleted the big check mark icon. I was then able to fit all my text on the section so that it did not cut anything off. I would still be interested in a true fix in the event that my Thank You Message is longer.
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Chriistian Jotform SupportReplied on June 15, 2016 at 10:18 PM
Can you please try injecting the custom css below to increase the height of the Thank You page.
#stage {
height: 700px !important;
}
If the issue persists, please let us know.