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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The thank you page is cut off.

    Asked by csnow on June 15, 2016 at 11:36 AM

    The form works well in our website, however, when you get to the Thank You page, it is cut off.  This does not happen with any other page of the form.

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    JotForm Support

    Answered by BDAVID on June 15, 2016 at 01:05 PM

    Please try embedding you form with the Iframe code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Let us know is that helps. 


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    Answered by csnow on June 15, 2016 at 02:13 PM

    Unfortunately, it did not not.  Same problem.

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    JotForm Support

    Answered by BJoanna on June 15, 2016 at 03:43 PM

    I have inspected this webpage http://bethshalomnc.org/2016-2017-member-renewal-registration/ and your form is embedded with script code. Did you tried to remove script code and embed your form with iFrame code like my colleague suggested?

    I have cloned your form and made some test on my standalone form, but I was not able to replicate mentioned issue. Thank you page was not cut off. 

    Please try to re-embed your form with iFrame code. If the issue still persist with iFrame code, let us know so that we can inspect it.

    Let us know if you need further assistance.

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    Answered by csnow on June 15, 2016 at 07:18 PM

    I created another test page & embedded the form using Iframe.  Same problem.  It did not fix it.  Of course, this problem does not emerge if you complete the form using the link only and do not embed it.

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    Answered by csnow on June 15, 2016 at 08:32 PM

    I just deleted the big check mark icon.  I was then able to fit all my text on the section so that it did not cut anything off.  I would still be interested in a true fix in the event that my Thank You Message is longer.

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    JotForm Support

    Answered by Chriistian on June 15, 2016 at 10:18 PM

    Can you please try injecting the custom css below to increase the height of the Thank You page.

    #stage {

        height: 700px !important;


    If the issue persists, please let us know.