- CREHRAsked on June 15, 2016 at 11:49 AM
Our issue has not been resovled. We haven't received anything since Sunday. Chris.firstname.lastname@example.org hasn't received anything for 1 1/2 weeks.
- victorAnswered on June 15, 2016 at 01:14 PM
Sorry for the inconvenience. I have just reviewed your email history and I did not notice any failed emails except for Chris'.
Can you please verify that this emails are not in your spam or junk folder. If you are still having problems, can you please indicate which emails are having problems.
We will be glad to take another look.
- CREHRAnswered on June 16, 2016 at 05:59 PM
Still having issues. I even tried forwarding the submissions to email@example.com and firstname.lastname@example.org and they never got them. This is getting old. I've checked your bounce list and the users weren't on it.
I am getting the forms after I removed my name and then put it back on yesterday. email@example.com. Does not make any sense and is causing us really bad issues. These forms are very important to us.
- JotForm SupportKiranAnswered on June 16, 2016 at 08:38 PM
I see that the email addresses firstname.lastname@example.org and email@example.com are in our bounce list and so you are not receiving emails to these addresses. I have removed it from the bounce list and you should be now able to receive emails without any issue.
It looks like the email service provider is blocking the emails from JotForm. Please whitelist JotForm email address/IP address in your email service to avoid such issues.
Please check and let us know if the issue still persists. We will be happy to assist.