What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Uploaded video does not play.

    Asked by wadadlikid on June 15, 2016 at 12:09 PM

    The video submissions will not load for any of the submissions.


    Page URL:

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    JotForm Support

    Answered by ashwin_d on June 15, 2016 at 01:37 PM

    Hello wadadlikid,

    I did check your form #60695805453866 and it seem you have deleted all the submission you have received. The video URL which you have shared does seems to work. I was able to download the .wmv file and it seems to play correctly. Please check the screenshot below:


    I would suggest you to please test your form again by uploading the video file again and see if it works as expected.

    Do get back to us if the issue persists.

    Thank you!