Why am I not receiving notice of new submissions?

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    tafkap777
    Asked on June 15, 2016 at 12:17 PM

    I have had customers use my contact form on my website, but those submissions aren't making it to my email (I'm not being notified that someone submitted a form). I just went in to my JotForm account and everything seems to be still in order. Can you please help me find the problem?

  • Profile Image
    BDAVID
    Answered on June 15, 2016 at 01:33 PM

    Your recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    I has now been white-listed, this should solve the problem. 

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com