What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving notice of new submissions?

    Asked by tafkap777 on June 15, 2016 at 12:17 PM

    I have had customers use my contact form on my website, but those submissions aren't making it to my email (I'm not being notified that someone submitted a form). I just went in to my JotForm account and everything seems to be still in order. Can you please help me find the problem?

    Page URL:
    www.minnesotamarryingman.com

    Submissions new submissions receiving contact form JotForm problem
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 15, 2016 at 01:33 PM

    Your recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    I has now been white-listed, this should solve the problem. 

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com